Some car sales people still ignoring customers once the deal’s been done

Some car sales people still ignoring customers once the deal’s been done

In our quest for a perfect world, we at MTI try and see the positives in everything. The reason we sometimes cannot take a definite stance is that we always know there are two sides to every story. We believe that this business is working harder than any other to clean up its act, becoming better at delighting customers and giving better value for money.

There is a lot of hard work being done to try and rid the motor trade of all the old stigmas of ‘rip off’ and ‘con man’ headlines. But judging by the 50,790 complaints related to used cars received by consumer direct last year there is obviously an awfully long way to go.

But we know how bad it was years ago because most of us were operating in the car industry in some capacity during the good, bad and definitely ugly times. We have all realised that to sustain a profitable business customers are and always will be the key. (more…)

Bargain of the Week – Mini Cooper

Bargain of the Week – Mini Cooper

A guy was talking to me the other day and asked my advice, which can be dangerous, about what car to buy next. He was looking for something easy to drive, compact, cheap to insure and had a little ‘fizz’. I could have reeled off a right old list of nonsense but instead of naming the usual suspects I took his email address and went off to have a think.

Sure, you’ve got your Peugeot’s, Renault’s, Vauxhalls et al, but the answer sometimes lies right in front of you, or so they say. It wasn’t until I had a look on the internet that I realised how cheap ‘new’ Mini’s are, or should that be BMW-Mini? The fact is I’m not sure. Anyway, we’ve had the ‘new’ Mini with us for what will be ten years, this year. Hard to believe.

Prices are good, too. With early 2000 models starting at under four-grand, in my opinion they’re an absolute bargain. (more…)

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Build a bridge between consumers and the trade.

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Expose bad practices and rip-offs.

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