Archive | car dealers

One weak link

I was reminded today of the importance of always keeping your eye on the ball and never, ever taking anything for granted. In the car business it really doesn’t take much to turn a customer (potential or otherwise) off so getting everyone in the chain of command to buy into the customer service ethic is […]

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What’s in a number?

The SMMT are releasing positive new cars sales figures month in month out, seemingly bucking the trend in the rest of Europe, but is everything in the garden as rosy as it may at first appear? Scratch beneath the surface and the so called new car “sales” figures reveal a somewhat different picture.  We know […]

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