Used car market is still top for customer complaints
For the third year running, second-hand cars top a list of complaints received by Consumer Direct about defective goods.
The consumer helpline received more than 120,000 complaints about defective products in the first six months of the year out of a total of 425,406 consumer referrals.
Sales of used cars by independent retailers also prompted the most complaints to Consumer Direct in 2006 and 2007.
Furniture and audio-visual equipment were next on the list.
Looks like the Motor Trade still has an awful long way to go. Maybe the market downturn, credit crunch etc etc might help dealers to become more “customer focussed” when dealer with complaints, here’s to that!
The Motor Trade Insider Guide To Buying New Cars
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- Consumer complaints about used car dealers tops the list. Consumer Direct answered more than 1.5 million calls and emails from consumers in 2007 and logged 819,815 complaints on its database, up 18 per cent from the previous year. In total, Consumer Direct received 41,880 complaints about second hand cars bought from independent traders, up 18 per cent on the previous year. Complaints about mobile phone service agreements came second, up 49 per cent and complaints about TVs came third, up 14 per cent. David Sayer, Head of Governance for Consumer Direct North East said: 'The rise in complaints in 2007 reflects, in part, a growing awareness of the service among the general public as well as an increasing willingness among consumers to complain when they buy unsatisfactory goods or receive poor service. Consumers are finding that by arming themselves with information about their rights, they stand a better chance of resolving problems with shops and traders.' ...
According to recent research used car buyers are most likely to buy a blue or black 5 door hatchback which is 3 years or older. Does that sound like you? 
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