The changing face of the car dealer

Posted on December 2nd, 2008 by In51der in Blog, Car Dealers, Consumer


When you next visit your local dealer, from whatever manufacturer you may be interested in, be prepared for some changes. The chances are if you are already on their database you will have had maybe 2 letters and several phone calls about special offers on new cars, great deals on used cars, a winter check offer and the opportunity to trade your current car in at a fantastic cost to change.

The result of this motor trade enthusiasm is utter confusion, and customers end up asking themselves all sorts of questions;

Is it the right time to buy?

Will the car be cheaper in the New Year?

Should I just stick with my existing car?

Once you have deciphered all these messages, understood your options and made the decision to go you may find that due to recent major job losses that the person who used to be the business manager or sales manager or indeed general manager may well now be all three!

The upside of this is that you should be assured of some expertise and good advice.
The downside is that you may very well meet someone who is very adept at removing you of your hard earned money.

So how do you negotiate this new order, remember you are now as precious as a beautiful rare orchid to your local car dealer, do not expect him to give up on you easily. If you are in the market and show even a remote interest in changing your car prepare to be shown some major love. This may seem intimidating but, if you think about it we all need to be wanted so why not just enjoy the attention and of course the free coffee and biscuits – although as we all know there is no such thing as “free”!

If a salesperson decides in this climate not to take you seriously or answer your questions honestly he may risk losing you forever to someone who will. The problem facing the trade at the moment (apart from the obvious) is that because there has been nothing but bad news, closures, redundancies and factory shutdowns customers take this to mean that even though a car is maybe the cheapest one advertised they are going to ask for further money off. This is despite the dealers cutting their margins to the bone.

The effect of all this is that if customers can’t tell a good deal when it is offered and dealers can’t convince them that they are getting a bargain then nobody does anything and we get stalemate. This is beneficial to no one.

The advice should be, if you get well looked after and think the car is better than what you have now and of course it feels like you are getting value for money, then buy it!

You can’t affect what may happen in 2 months time so live for today, you never know cars may go up next year!


Bookmark and Share

The Motor Trade Insider Guide To Buying New Cars

  • The changing face of car brand loyalty in an economic downturn
    Residual value, or to be more precise resale value, are talked about only by dealers who sell cars with great [...]...
  • Motor Trade Insider Franchised Main Dealer Survey 2009
    The 2009 Motor Trade Insider Main Dealer Survey is, we believe, the first independent test of its kind. Carried out [...]...
  • The changing face of the modern car buyer
    Not only are today’s car buyers changing the way they find the car they will ultimately purchase, but they have [...]...
  • The future for car dealer marketing?
    One recurring theme, constantly reverberating throughout the trade at present, is the growth of the internet. We know that 80% [...]...
  • The web and the changing world of car retailing
    The world is changing, we can see it everywhere we look and a lot of that change is driven by [...]...
  • Emerging market for dealer trade-ins
    More and More car dealers, both independents and franchised dealer groups, are expanding the medium of re-marketing cars. Many dealers [...]...
  • One Comment on “The changing face of the car dealer”

    1. mARK rOBBINS

      Couldn’t agree more, this scenario exactly mirrors what is happening customer wise in our showroom, we have 55 and 06reg cars as cheap as the internet with next to nothing in them, and still the customer wants to bid you down another £500! I have just sold a late Ford with £105 profit in it and this month in total (after all costs VAT etc) the company didn’t make £800 profit ! might as well get a job in Mac Donald’s the way things are at present.

    Automotive Industry News

    About MTI

    Motor Trade Insider
    Our aims:
    Build a bridge between consumers and the trade.

    Create Interesting and informative content.

    Break down barriers and create better understanding.

    Expose bad practices and rip-offs.

    Promote outstanding products and services.

    Motor Trade Insider is written by people working actively in the motor trade for people on the inside and people on the outside.

    Motor Trade Insider New Car Buying, Used Car Buying, Used Car Prices, Used Car Values UK. Car buying guide. Whether you’re buying a new car or interested in used cars or car valuation or just general information and advice on the motor trade and UK Automotive Industry.

    Valid CSS!

    Valid XHTML 1.0 Transitional

    [Valid RSS]

    Bargain of the Week

    Bargain of the Week – Land Rover Discovery

    Bargain of the Week – Land Rover Discovery

    With all the boxes ticked it does make you wonder how the British government think they can keep raising the cost of car ownership to ...

    Bargain of the Week – Ferrari 355

    Its V8 engine became the first road-going Ferrari to have bypass valves built into the exhaust system letting pretty much all of its thunder explode ...

    Bargain of the Week – 2003 Range Rover 3.0 Td6 HSE

    With the recent facelifted Range Rover and Sport doing wonders for sales, forking out for a 10-plate can set you back over 50 big ones ...

    Scrappage

    The scrappage scheme has ended, get over it

    The scrappage scheme has ended, get over it

    The continuous changes which the car trade is undergoing means that until staff get the message that customers demand (and deserve) great service and will ...

    What a difference a year makes

    Car buyers have therefore either gone elsewhere or decided on a demo model or nearly new example instead, thus leaving a vacuum in new car ...

    VAT’ll do nicely!

    We found that when embracing the scrappage scheme, for example, dealers made the absolute most out of it. Short term, after it ended, it did ...