Retail is detail in car sales – the gimmicks seldom work

Posted on March 9th, 2009 by In51der in Blog, Car Dealers, Consumer


Its official dealers are telling us that the reduction in vat is having little or no affect on increasing new car sales. Buyers are confused by what it means to them and see vat as a state fine and not anything to do with real discounts. Throughout history the makeup of car sales has been about great discounts and special offers, gimmicks rarely work. If you can show a customer a real genuine financial offer they can make a considered choice and if it feels right they will often do it even if the car could be bought cheaper elsewhere. High street supermarket retailers are the very best at this with constant buy one get one free offers which may not be the reason a customer goes to the store but will often look too good to turn down. It is reckoned that major supermarkets lose money or certainly don’t make any money on everyday items such as bread, tea, coffee and sugar, but these loss leaders bring customers into the store where they will often purchase more items which are very profitable. The thinking being that by drawing buyers in with great offers the aesthetics and bargains they find in store will encourage them to spend more. That certainly seems to be borne out when you consider that when you go to a supermarket to buy maybe just tea bags and milk you invariably end up picking up a few more items that have appealed to you whilst looking for them. The shelf position of many products and the way they are displayed will be critical for stores to entice customers to spend more and these ‘hot spots’ are the places where stores will make the biggest profits and sell large volumes. If this were not the case then would stores just place the high volume essentials such as tea, coffee, milk, sugar and bread at the very front of the store by the entrance, so buyers could get exactly what they want and then just leave?

Although “buy one get one free” has been seen in certain car showrooms it is still met by many car buyers with suspicion. Either a car dealer is making way too much money from a car that he can afford to give another away free (unlikely) or the model is just not selling so must therefore be unpopular so why would a customer want to buy it? Car showrooms and used car displays are similar to supermarkets in one way and that is the idea of positioning cars in certain spots which are guaranteed to arouse interest and usually the cars that go onto these positions are the best sellers or where the most profit to be made. This is much the same as your local supermarket, where the most profitable items are usually positioned in the eye-line of customers thereby encouraging them to put them in their basket.

The best car displays are the ones where the cars are prepared and presented to the highest standards and with a mixture of colours and models. It is no secret that buyers will choose certain cars because of the way they are presented. It’s nuts and bolts marketing and the old adage is as true today as it has always been – ‘retail is detail’.

Get a CAP Used Car Valuation for just £3.50 - What The Professionals Use

The Motor Trade Insider Guide To Buying New Cars

Search terms for the article:

  • Shrinking number of used cars to retail leads to a change in thinking
    We are always pointing out here at MTI how difficult it is going to be for dealers to find quality [...]...
  • Nothing lasts forever…except maybe sales events
    With the Easter break behind us car dealers are looking forward to a positive summer and will be looking at [...]...
  • Some car sales people still ignoring customers once the deal’s been done
    In our quest for a perfect world, we at MTI try and see the positives in everything. The reason we [...]...
  • Customer service by the book won’t work
    In showrooms up and down the country sales execs are breathing a sigh of relief that the year so far [...]...
  • Sales events need to be more sophisticated
    In general retail sales events or promotions kind of blend into one another and, in the case of the great [...]...
  • Smoking can damage retail sales
    An article published on cardealermagazine.co.uk recently reported advice from BCA on the pitfalls of purchasing a car used by a [...]...
  • Comments are closed.

    Automotive Industry News

    About MTI

    Motor Trade Insider
    Our aims:
    Build a bridge between consumers and the trade.

    Create Interesting and informative content.

    Break down barriers and create better understanding.

    Expose bad practices and rip-offs.

    Promote outstanding products and services.

    Motor Trade Insider is written by people working actively in the motor trade for people on the inside and people on the outside.

    Motor Trade Insider New Car Buying, Used Car Buying, Used Car Prices, Used Car Values UK. Car buying guide. Whether you’re buying a new car or interested in used cars or car valuation or just general information and advice on the motor trade and UK Automotive Industry.

    Valid CSS!

    Valid XHTML 1.0 Transitional

    [Valid RSS]

    Bargain of the Week

    Bargain of the Week – Land Rover Discovery

    Bargain of the Week – Land Rover Discovery

    With all the boxes ticked it does make you wonder how the British government think they can keep raising the cost of car ownership to ...

    Bargain of the Week – Ferrari 355

    Its V8 engine became the first road-going Ferrari to have bypass valves built into the exhaust system letting pretty much all of its thunder explode ...

    Bargain of the Week – 2003 Range Rover 3.0 Td6 HSE

    With the recent facelifted Range Rover and Sport doing wonders for sales, forking out for a 10-plate can set you back over 50 big ones ...

    Scrappage

    Order takers stand aside – it’s time to get back to selling cars

    Order takers stand aside – it’s time to get back to selling cars

    A sales manager we spoke to who represents a franchise for a German manufacturer said that normally in the build up to a plate change ...

    Car Makers Premier League – July 2010

    with the headline figure for the month being a 13.2% decrease to 136,446 units. In July 2009 the market had showed its first increase for ...

    The scrappage scheme has ended, get over it

    The continuous changes which the car trade is undergoing means that until staff get the message that customers demand (and deserve) great service and will ...