Complaints about used car dealers up 8 percent in 2009
Government-funded advice service Consumer Direct has revealed that complaints about second-hand cars bought from independent dealers has topped the list of concerns for the fourth year running.
In total, Consumer Direct received 50,790 complaints about second-hand cars bought from independent dealers, up by 8% on the previous year.
Complaints about TVs came second, up 9% to 22,184 and complaints about mobile phone service agreements came third, down 29% to 22,172.
The data collected by Consumer Direct is used to help the Office of Fair Trading, local authority Trading Standards Services and other enforcement bodies to build intelligence, determine priorities and focus resources.
The high level of used car complaints was a factor in the OFT’s decision to launch a market study into second-hand car sales in May 2009. The final report from this study is due to be published in the spring.
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- Consumer complaints about used car dealers tops the list. Consumer Direct answered more than 1.5 million calls and emails from consumers in 2007 and logged 819,815 complaints on its database, up 18 per cent from the previous year. In total, Consumer Direct received 41,880 complaints about second hand cars bought from independent traders, up 18 per cent on the previous year. Complaints about mobile phone service agreements came second, up 49 per cent and complaints about TVs came third, up 14 per cent. David Sayer, Head of Governance for Consumer Direct North East said: 'The rise in complaints in 2007 reflects, in part, a growing awareness of the service among the general public as well as an increasing willingness among consumers to complain when they buy unsatisfactory goods or receive poor service. Consumers are finding that by arming themselves with information about their rights, they stand a better chance of resolving problems with shops and traders.' ...
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