February 10, 2012

Scrappage done and dusted now the hard work begins

Well that’s it, there is no more, the end of scrappage and it was certainly good while it lasted. With what could end up with a total of 400,000 units purchased through the scheme I think most of us agree, as insidious an individual that the prince (sorry Lord) of darkness is, if this really was his idea then he is to be congratulated. The … [Read more...]

Scrappage scheme ends

The UK government's car scrappage scheme has officially come to an end after at least 330,000 cars have been sold through the incentive. The government estimates that 4,000 jobs with manufacturers and suppliers were supported by the scheme. "I am pleased to see scrappage has delivered the results we aimed for," said Business Secretary Lord … [Read more...]

New car technology and the shape of things to come

Car ownership for many people is a way of life which brings freedom and a sense of pride and whether it is a top of the range Bentley or a humble Ford Ka, the pleasure can be just the same (although perhaps not the comfort). The fact that there are now so many different makes and models, not to mention myriad trim levels means that car makers are … [Read more...]

Toyota will “respond faster and listen more carefully to customers”

Toyota has said it respond faster to complaints and will listen more carefully to customers after the recall of millions of cars worldwide over safety fears. It also said it would enlist the help of outside experts across the world. The carmaker made the pledge following the first meeting of its “global safety committee”, which has been set … [Read more...]

Meltdown at the dealership

In the motor trade we often encounter situations which test our resolve and patience to the maximum and may even make us question why we continue to work in this mad business. Of course there are customers we never forget and dramas we try not to remember, but a lot of the dilemmas are also self inflicted as this true story surely indicates. We … [Read more...]

Everyone has their price but is it the right one?

I don’t think anyone will argue that the internet is now firmly established as the number one way in which to find a used car. As we have widely reported dealers are constantly striving to keep pace with technology and the competition by having clear, multiple images of the interior as well as the exterior of all their stock to enable customers … [Read more...]

Geely complete deal with Ford for loss making Volvo

Chinese car maker Geely has signed a deal to buy Volvo from Ford Motor Co. for $1.8bn (£1.2bn). The agreement, which was first announced in December, is the biggest overseas purchase by a Chinese car manufacturer. Geely’s chairman Li Shufu said "Today represents a milestone for Geely". Loss-making Volvo has been on the market since … [Read more...]

Car dealerships and the high cost of apathetic sales people

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Oh dear, hot on the heels of our story the other day about the car dealer who hit back (literally) and the customer who carried out a dirty protest at the dealership comes the following tale of woe from an honest punter who just wanted to, believe it or not, buy a car. We have remarked recently about how hard certain salespeople are going to … [Read more...]

Car buyers confidence hit by showroom tax, says Motorpoint

According to a new poll of 1,000 motorists carried out by car supermarket Motorpoint has revealed 93 percent of car buyers would think twice about buying a new car because of the forthcoming 'Showroom Tax'. From April 1st new car owners will be subject to a one-off first-year charge on top of their usual VED. Based on a car's CO2 emission, the … [Read more...]

The car dealer who hit back

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As you may be aware we have been bringing examples of bad dealers and their equally bad service but to balance it we need examples of bad buyers and this one may just fit the bill. Running your own business certainly has its ups and downs and making your own decisions but being ultimately responsible for your own success means that, at least … [Read more...]

Some car manufacturers poised to reduce new car prices

According to Glass's, some car manufacturers are poised to reduce the price of new cars in the UK in an effort to increase sales to company fleets and counteract a fall in registrations as the Scrappage Scheme ends. Company car taxation is a key driver for the price realignment, says Adrian Rushmore, Managing Editor at Glass's. "List prices … [Read more...]

The way to a customer’s heart is through his part-exchange

It is particularly relevant at present to write about the growing number of businesses wanting to buy your car dot whatever, and we have devoted lots of space to a topic which is baffling to us so must be even more so to car buyers (and sellers). These companies have exploited the obvious weaknesses that exist in many franchised car dealerships … [Read more...]

Taking the temperature of the trade and fearing the budget

Prices at auction seem to be showing no sign of slowing as good quality low mileage cars remain scarce, and dealers are already feeling the effects of the end of scrappage and wondering how they will fill the gap. Buyers need to look carefully over the coming weeks and months for manufacturers offering their dealers incentives to shift more … [Read more...]

Bargain of the Week – Mazda 6 MPS

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Q-cars: Underrated on the outside, serious performers on the inside. There's been plenty over the years, some adored and others just getting a quick editorial line in a car magazine. This week's BOTW is one of the latter. Mazda has' been making great sports cars over the last twenty years yet when they released the MazdaSpeed moniker in the US back … [Read more...]

UK car production up 62.7% in February

UK car production increased sharply in February, figures have shown, rising 62.7% on the same month last year. It marks the fourth month in a row that output has seen a year-on-year increase, according to the Society of Motor Manufacturers and Traders (SMMT). Paul Everitt, SMMT chief executive, said the figures were "encouraging" and … [Read more...]

Used car dealers top OFT consumer complaints list

According to a report on the UK's £24bn used car market by the Office of Fair Trading (OFT) one in five of the 3.6 million people buying a second-hand car from a dealer each year experienced a problem. But, following a nine-month study of the market, it decided existing laws were sufficient to clean up the sector. Car buyers tend to go to a … [Read more...]

Car dealership customer service stinks!

Firstly those with a sensitive disposition should probably stop reading at the end of this first paragraph because what I am about to recount has a particularly unpleasant denouement but is definitely a tale that needs to be told. Before I start I should mention that this is a true story recounted to me the other day by a still clearly bemused … [Read more...]

Honda announces recall of 410,000 cars in the US

Japanese car manufacturer Honda has announced it is recalling 410,000 cars in the US because of complaints about their brakes. The recall is of 344,000 Odyssey models and 68,000 Element vehicles made between 2007 and 2008. Honda said it had received complaints of brake pedals that felt soft or gradually needed more pressure to work. The … [Read more...]

European new car sales up 3.2% in February

European new car sales rose by 3.2% in February compared with February 2009, but fell almost 30% in Germany as its scrappage scheme ended. A total of 1,000,754 new passenger cars were registered in the 28 countries monitored by the European Automobile Manufacturers Association (ACEA). Slumping sales in Germany were offset by gains in … [Read more...]

Female friendly garages take another step forward

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In an industry with a serious image problem and where 80% of the workforce is male, the prospect of a garage visit is daunting for many women who worry about being patronised, ripped off and baffled by motoring jargon they don't understand. Whatever the reality this is a very real perception for many women, so much so that many females are … [Read more...]

January bad weather fails to freeze motor finance sales

The latest figures released by the Finance and Leasing Association have revealed that the return of the 17.5% VAT rate and heavy snowfall impacted on sales in January, but consumer new car finance sales were still up almost a quarter on last year Consumers bought 23% more new cars using motor finance through dealers in January this year than in … [Read more...]

People still pondering the scrappage scheme as it draws to a close

According to AA Financial Services over one fifth of people who own cars aged 10 years or older still say they were thinking about using the scrappage scheme to buy a new car but time is running out for those yet to make a decision. The scheme is due to end on 31st March or sooner if the funding runs out, but there are now fewer than 24,000 … [Read more...]

New car price hikes threaten stability

The Lord Mandelson giveth and he taketh away and this phrase probably describes, quite aptly, what the motor trade is going through right now. Last year jobs were being lost, sales figures were being decimated, showrooms were either empty or closing and factory output was grinding almost to a halt. After pressure from the industry and lobbying, … [Read more...]

New or used, it’s not always a simlple decision

New car sales people versus used car sales people; who has the easier life? There are many buyers out there who always have and always will buy brand new cars and of course those who would only buy used or second-hand (or as some prefer to call them, previously enjoyed). This cemented position for many buyers may be due to bad experience; if … [Read more...]

UK Government to loan GM Europe 270 million euros

Business Secretary Lord Mandelson has announced a 300 million euros loan guarantee to General Motors Europe which will help secure the company's operations in Britain and the rest of Europe. The outline agreement follows detailed and highly complex talks between the Government and GM. The guarantee will be provided under the Government's … [Read more...]