February 10, 2012

Q couldn’t make it up!

We always scratch our heads when we don’t receive good service, OK we probably don’t we just get upset, but for the purposes of this article we scratch our heads. A situation which happens far too regularly and doesn’t seem to go away maybe illustrates why getting the service part right is so vital. Here’s the story, see if it sounds … [Read more...]

Order takers stand aside – it’s time to get back to selling cars

As September approaches dealers are scratching their heads thinking about how to encourage sales, which have been affected by various events. Last year the scrappage scheme was in full flow and was being marketed very well by the government and for many dealers it basically led to a procession of what we in the trade call ‘hands up ‘ customers … [Read more...]

Toyota confirm another million recalls

As we predicted in our article a few days ago (Toyota still riding out the storm) Toyota has announced another recall in the US and Canada involving more than one million Corolla and Matrix models made between 2005 and 2008 with potentially faulty engine control systems. The Japanese car manufacturer said three unconfirmed accidents were … [Read more...]

Will VW say adiós to Seat?

adios-seat

How much has changed at Seat in the last 60 years? Not a great deal it appears since its humble beginnings. A tie-up between the Spanish government and Fiat saw Spain’s first car manufacturer take off. By re-badging the Fiat 600 and later the Panda, Seat struck a chord with cheap and affordable motoring and by 1967 Fiat increased its shareholding … [Read more...]

Toyota still riding out the storm

It seems that although Toyota left no stone unturned in their pursuit of saving their reputation (spending a £3bn marketing budget in the process) not everyone is convinced that they have totally succeeded. According to some of our sources in the world of Toyota things have somewhat stagnated and many people are seemingly just not convinced … [Read more...]

Dodgy dealers clocked by VOSA

Over the years the car trade has unfortunately been blighted by bad practices and fraudulent actions, one of the worst being clocked cars, which leads to nothing but misery for drivers and distrust and contempt cast upon all car sellers. A car is "clocked" if someone interferes with the odometer (the mileage reading) and while it’s not … [Read more...]

Garages failing to spot car faults

An undercover investigation into UK car garages suggests the vast majority miss simple mechanical faults, consumer watchdog Which? has said. Which? took cars with four deliberate faults to 62 firms including both franchises and independent sites. Some 87% missed at least one problem, such as a deflated spare tyre or low brake fluid. All the … [Read more...]

Unfinished business

unfinished-business

The Rover brand which is likely to be resurrected again by late September still has some unfinished business with some of the previous models. A pal at auction recently watched an 05 registered Rover 75 MG ZT 2.0 diesel saloon, which according to the guides should be worth somewhere around the £4,000 mark, achieve a staggering £7,000! … [Read more...]

Are car dealers frightened of social media?

It appears so as less than 10 percent of the UK's top 200 car dealers are represented on social networking sites and most of those probably only use it because they think they should or that there marketing departments think they should. As a Google employee recently commented social media is like teen sex, everyone wants to do it but no one … [Read more...]

UK car production down 8.9% in July

UK car production fell heavily in July dropping 8.9% on the same month last year as just over 98,000 cars were produced in the month, according to the Society of Motor Manufacturers and Traders (SMMT). The drop comes after a run of eight straight months when production increased. "The easing of demand was anticipated following the end of … [Read more...]

East meets west as Malaysia’s car industry takes off

Having just spent several weeks on holiday in Malaysia, I was fascinated to read an article on the current state of car sale figures in the country. Other than the government pitching Malaysia as the world’s number one holiday destination for 2011, my first stop-over in Kuala Lumpur showed that Malaysia really is on the rise, and I'm not just … [Read more...]

Diesel do nicely

With fuel prices spiralling out of control once more, car drivers are being hit where it hurts more than most. What with VAT set to rise and new car prices having already creeping upwards It makes the job of finding a car which will not cost the national debt to maintain that much harder. It seems it is either price hikes or cuts but no increase in … [Read more...]

Used cars are always unique

Why do customers choose certain cars over others? Well that is certainly the $64,000 question and if we knew the definitive answer we could probably sell the formula for a lot of money. In the car trade there is one thing we can be sure of and that is if we have a car with what we call a unique selling point we can be fairly confident that the car … [Read more...]

September could be bleak for new car sales

New car sales numbers are down for July by some 13% and not likely to improve much for August. The real worry however is September. According to our sources forward orders for the new reg plate are a fraction of what would normally be expected. However, for the consumer, this could be good news because there will be a reaction from both the … [Read more...]

General Motors profits hit $2.8bn so far this year

US car giant GM has reported a second consecutive quarter of profits following its massive losses and emergence from bankruptcy protection in 2009. While GM's losses for the second half of 2009 totalled $4.3bn, the company has made a profit of $2.8bn so far in 2010. General Motors said it made a net profit of $1.6bn (£1bn) for the three months … [Read more...]

Used car prices reflect slowdown of UK economy according to BCA

bca-used-car-prices

Latest used car price figures from British Car Auctions (BCA), appear to reflect the general slow-down in the UK economy, which has been a feature of a number of other economic barometers released in the last few days. In BCA’s latest Pulse Report the average used car value remained relatively static in July, with overall volumes, model mix and … [Read more...]

Selling cars is no laughing matter

I was having a pint with an old colleague who 'made his money and got out' and we were chewing the fat about the good old days where you could actually have a laugh whilst doing your job. He was commenting on the fact that today’s “modern salesperson” might not even go for a drink after work and discuss the days play if you like, and where, … [Read more...]

Honda to recall more than 384,000 vehicles in the US

Japanese car manufacturer Honda is recalling more than 384,000 vehicles in the US because of problems with the “ignition interlock mechanism”. The fault could allow the ignition key to be removed without the vehicle being shifted into "Park" and could cause a car to roll away, Honda said. The recall involves about 197,000 Accord and 117,000 … [Read more...]

MPV demand stays strong as more holidays are taken in the UK

|The summer moves along at a pace and on my recent camping holiday (Roman Abramovich’s yacht was booked up unfortunately) I couldn’t help noticing how many “sensible” cars I saw parked next to the tents. It appears that with many of us deciding, for economic reasons, to holiday in the UK we are also snapping up MPV’s and estates … [Read more...]

Indian car sales up 38% in July

Car sales in India reached 158,764 units in July which is a rise of 38% over the past year according to figures from Society of Indian Automobile Manufacturers. Analysts said relatively low vehicle sales this time last year, plus India's continued economic growth, have helped the car industry. Orders for vehicles are expected to surge later … [Read more...]

It’s time to stamp out overpriced car servicing

Franchised car dealers are under pressure like never before from independent repairers offering ultra-competitive deals on car servicing. We have already started to see large fleet and rental companies opt for using Kwik-Fit for their annual servicing on their cars, much to the frustration of dealers who feel that they should be getting that work. … [Read more...]

UK Diesel car sales overtake petrol for the first time

For the first time since they began to emerge in significant numbers, more diesel powered cars were sold in the UK last month than petrol-driven alternatives. According to a new survey by the Society of Motor Manufacturers and Traders (SMMT) more diesel-powered cars were sold in The UK in July than petrol-driven alternatives. The survey of … [Read more...]

Shrinking number of used cars to retail leads to a change in thinking

We are always pointing out here at MTI how difficult it is going to be for dealers to find quality retailable used car stock in future due to the shrinking car parc. There will be less of the previously owned cars which dealers have traditionally vied for. In other words 1-3 year old cars with fewer than 40k miles which are still in warranty … [Read more...]

Renault recall 66,000 vehicles in the UK

Renault is recalling more than 66,000 cars amid fears of a faulty automatic hand brake which could apply itself while the vehicle is moving. The French car manufacturer is in the process of writing to UK owners of its Scenic II models which were made between September 2003 to June 2005. In a move likely to cost the car company in excess of … [Read more...]

Car Makers Premier League – July 2010

It’s time once more for the Car Makers Premier League where each and every month we examine the top 20 manufacturers by number of units registered and see just how they look when compared with the previous month. At the end of the year who will be crowned champion? Who will drop out of the top 20 as the year unfolds and which high achievers will … [Read more...]