Some tricks of the trade will never go away. Despite the fact that the industry is doing its best to [...]
Read the rest of this entry »Posts Tagged ‘bad service’
Service departments need to shape up
The chances are that these days more people than usual will keep their existing car a lot longer than the [...]
Read the rest of this entry »Sharp practice – don’t get caught on the sharp end
In these troubled economic times people are on a quest to save money and, no doubt on the hunt for [...]
Read the rest of this entry »Customer service – for the good times as well as the bad
When there is a downturn in the economy we always hear phrases like ‘Value for money’, “providing a great service”, [...]
Read the rest of this entry »Buyers may sometimes be liars but transparency is the key
Whilst traditionally there has always been a kind of mutual disrespect, mistrust and sometimes dislike between some car sales people [...]
Read the rest of this entry »Qualification equals satisfaction
As an insider of many years standing I have been a student, a senior salesman, a sales controller, a manager, [...]
Read the rest of this entry »Motor Trade language is dying out
Here are a few examples of phrases which have been used in the trade for years, although it’s unlikely that [...]
Read the rest of this entry »Rip-off garages under the spotlight
The motor industry has launched a new code of practice to stop consumers being ripped off by garages. Surveys have [...]
Read the rest of this entry »Insider view
A colleague and I were chatting yesterday and he mentioned that a friend of his had a car to trade-in [...]
Read the rest of this entry »The Apprentice and the Tasar!
As a Motor Trade Insider I’ve seen some funny things in my time but, perhaps, one of the most outrageous [...]
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