We always scratch our heads when we don’t receive good service, OK we probably don’t we just get upset, but [...]

It appears so as less than 10 percent of the UK’s top 200 car dealers are represented on social networking [...]

I was having a pint with an old colleague who ‘made his money and got out’ and we were chewing [...]

There is much talk at present about how the retail car sales business can improve the service it delivers to [...]

The ongoing debate about whether buyers will eventually search for, locate and buy a car online without necessarily seeing and [...]

Dealers are really feeling the effect of the end of scrappage. The good times certainly rolled whilst the scheme was [...]

It appears that the motor trade is somewhat slower than other business sectors to take advantage of social media, thinking [...]

Someone once said ‘if you always do what you have always done you will always get the same results’ (it [...]

I remember my old granddad telling me some years ago about a time when he had fallen and damaged a [...]

The glorious sunshine will either bring customers out in force or send them to the beach or pub. Our insiders [...]

There are basically two types of customer in this world; the one who likes to be attended to and acknowledged [...]

Franchised car dealers are becoming increasingly concerned about the likes of Kwik Fit and Halfords offering the £99 service. In [...]

Regular contributor “Serman” begins a series of articles on his time in the trade and the changes (or lack of) [...]

Cars are the biggest purchase that people are likely to make outside of a house, and for that reason alone [...]

Some car dealers believe the internet is now so powerful that showrooms may become obsolete in years to come. With [...]

Shrewd dealers are gearing up for the future of car sales by becoming much more proactive with their internet marketing. [...]

Believe it or not cars are not something I am all that interested in. Of course I am interested in [...]

It is widely recognised that the sales staff being employed today are somewhat different to how they used to be. [...]

He emitted a little laugh at first but quite quickly his face turned into a grimace and he was clearly [...]

It is a recognized fact that in the franchised dealer network the after sales departments have been underperforming for quite [...]

The good news, which may also be a barometer for the overall economy, is that dealers are recruiting again. The [...]

The word control is used in many sales meetings and seminars in car retailing and for sales people it is [...]

On Motor Trade Insider, as regular readers will have noticed, we have a firm belief in what some may regard [...]

As car design and technology improves with every new model released and the competition for market share becomes ever more [...]

Oh dear, hot on the heels of our story the other day about the car dealer who hit back (literally) [...]