We always scratch our heads when we don’t receive good service, OK we probably don’t we just get upset, but [...]
Read the rest of this entry »Posts Tagged ‘customer service’
Are car dealers frightened of social media?
It appears so as less than 10 percent of the UK’s top 200 car dealers are represented on social networking [...]
Read the rest of this entry »Selling cars is no laughing matter
I was having a pint with an old colleague who ‘made his money and got out’ and we were chewing [...]
Read the rest of this entry »Happy staff equals happy customers
There is much talk at present about how the retail car sales business can improve the service it delivers to [...]
Read the rest of this entry »Buying cars entirely online? We’re not quite there yet
The ongoing debate about whether buyers will eventually search for, locate and buy a car online without necessarily seeing and [...]
Read the rest of this entry »The scrappage scheme has ended, get over it
Dealers are really feeling the effect of the end of scrappage. The good times certainly rolled whilst the scheme was [...]
Read the rest of this entry »Social media and the automotive industry – the genie’s out of the bottle
It appears that the motor trade is somewhat slower than other business sectors to take advantage of social media, thinking [...]
Read the rest of this entry »If you always do what you have always done you will always get the same results
Someone once said ‘if you always do what you have always done you will always get the same results’ (it [...]
Read the rest of this entry »Does he take sugar?
I remember my old granddad telling me some years ago about a time when he had fallen and damaged a [...]
Read the rest of this entry »Distress selling never works
The glorious sunshine will either bring customers out in force or send them to the beach or pub. Our insiders [...]
Read the rest of this entry »Get the balance right and more cars will be sold
There are basically two types of customer in this world; the one who likes to be attended to and acknowledged [...]
Read the rest of this entry »Car dealers slow to react as after-sales revenue declines
Franchised car dealers are becoming increasingly concerned about the likes of Kwik Fit and Halfords offering the £99 service. In [...]
Read the rest of this entry »Has car retailing really changed all that much?
Regular contributor “Serman” begins a series of articles on his time in the trade and the changes (or lack of) [...]
Read the rest of this entry »Car buyers still making the same old mistakes
Cars are the biggest purchase that people are likely to make outside of a house, and for that reason alone [...]
Read the rest of this entry »Is the net closing in on car showrooms?
Some car dealers believe the internet is now so powerful that showrooms may become obsolete in years to come. With [...]
Read the rest of this entry »The Facebook generation are more likely to buy their cars online
Shrewd dealers are gearing up for the future of car sales by becoming much more proactive with their internet marketing. [...]
Read the rest of this entry »Cars – a love story
Believe it or not cars are not something I am all that interested in. Of course I am interested in [...]
Read the rest of this entry »Knowledge is power
It is widely recognised that the sales staff being employed today are somewhat different to how they used to be. [...]
Read the rest of this entry »Used car prices – it’s just a guide
He emitted a little laugh at first but quite quickly his face turned into a grimace and he was clearly [...]
Read the rest of this entry »Service departments frightened of selling
It is a recognized fact that in the franchised dealer network the after sales departments have been underperforming for quite [...]
Read the rest of this entry »Car dealers and the high price of a depleted sales force
The good news, which may also be a barometer for the overall economy, is that dealers are recruiting again. The [...]
Read the rest of this entry »Controlling the sales process can be good for everyone
The word control is used in many sales meetings and seminars in car retailing and for sales people it is [...]
Read the rest of this entry »Four thousand reasons not to buy the wrong car
On Motor Trade Insider, as regular readers will have noticed, we have a firm belief in what some may regard [...]
Read the rest of this entry »Customer service in the automotive industry set to hit new heights
As car design and technology improves with every new model released and the competition for market share becomes ever more [...]
Read the rest of this entry »Car dealerships and the high cost of apathetic sales people
Oh dear, hot on the heels of our story the other day about the car dealer who hit back (literally) [...]
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