February 10, 2012

Even when buying a car, every little helps

every-little-helps

Whilst all and sundry are worrying and fretting about cost savings and cuts, we need to start looking at ways of making car buying and maintenance as cost effective as possible. Here are some simple tips and advice when considering where to go. Car dealers are battling hard for your business always make an offer whether it is to buy a car have a … [Read more...]

Wake up and smell the coffee

wake-up

It’s a funny thing in the motor trade, customers are increasingly wondering why they are not getting the treatment they deserve for what is probably one of the largest financial investments they will ever make. Each week we hear of customers who are wandering around showrooms and no one is acknowledging their existence, let alone attempting to … [Read more...]

Let’s talk about the dreaded “D” word

d-word

Let’s talk about “residual values”. Yes, we’re talking about the dreaded “D” word – depreciation. Once we know the picture regarding a prospective car’s future value (it’s our money after all!) then it may become an important part of the car buying decision process. Residual or future value is all about supply and demand, brand … [Read more...]

The car sales process and the “9 point plan”

9-point-plan

The car sales process has been developed over many years and evolves with each new generation of sales teams, new products coming to the market and the need to develop new income streams and profit centres. The fundamental process has remained the same, however, and is designed with only one objective: to separate you from your money (and, of … [Read more...]

Hyper-Global-General Automotive anyone?

hyper-global-general-automotive

If you’re one of those people who profess to only buying Japanese, think again if you drive a Nissan because your car is French! The landscape of modern-day motor vehicle manufacturing has changed substantially over the last few years with many manufacturer marques becoming just brand names for the big conglomerates. For example did you … [Read more...]

Car dealers assunimg the brace position but we’ve been here before

brace-position

What a load of cuts! We have been hearing about the cuts and austerity measures that are needed for some time now and, as the chancellor revealed, they will be deep and potentially fatal for many people. Lots of us will face major hardship and public sector workers will be hit hardest of all in terms of their job security. I don’t pretend to … [Read more...]

Car buyers should not overlook dealer finance

car-dealer-finance

The resilience of the car business is certainly showing itself if the latest finance figures are anything to go by. We have long trumpeted the fact that dealer finance is a very competitive way of funding a car purchase. Even during a downturn and period of economic uncertainty and given the fact that lending has been reduced by many nervous … [Read more...]

Some car dealerships maintain a thriving sales prevention department

car-sales-prevention

What is it about some car salespeople? Sometimes you wonder if they really get what car sales is really all about. They have fantastic training, are equipped with a sales process that is idiot proof and have some fantastic products which often sell themselves, yet still everyday up and down the country potential customers are made to feel like … [Read more...]

Doom, despondency, cuts, austerity and supermassive black holes

supermassive-blackhole-car-sales

The last quarter of the year has always traditionally been the hardest in the world of car retailing. The job peaks in September then goes away for a little rest before coming out to play again in January. The truth is car dealers really ought to have made the profit they need to hit their budgets by now because if they haven’t, well they are … [Read more...]

Take advantage of the chaos – buy a new car now!

bmw1-nu60car

Right now car buyers are in short supply in the showrooms of Great Britain and dealers have had to become very innovative in how they market their cars, but also how they incentivise their staff to work harder for that sale. Customers shouldn’t be surprised that they reside on someone’s database and they get harangued with a barrage of … [Read more...]

Is everything OK with your new car Mr Johnson?

is-everything-ok

Perhaps the most damning statistic for today’s car dealers is the one which tells us that 44% of customers who have bought cars have had no further contact from the supplying dealer. Yes by “no contact” we mean, um, no contact, nothing, zilch. That means that those customers will feel little if any loyalty to that dealer and the business … [Read more...]

Land of the rising Nissan

land-of-the-rising-nissan

There can be no argument that Japanese manufacturers, along with quite a few other manufacturers it has to be said, have taken a bit of a hammering in the UK during and post the credit crunch and subsequent recession. Almost to a man they have lost market share and seen the number of new cars registered each month drastically … [Read more...]

Do car dealers “get the net”?

The searing pace of change on the internet will not slow and, as any internet marketer will tell you, if you stand still you go backwards. More people are using it and more new people will use it, as time goes on it will be the primary way we interact with businesses and make purchasing decisions. Obviously if you look at other industries they … [Read more...]

Car Makers Premier League – September 2010

cpml2010

It’s time once more for the Car Makers Premier League where each and every month we examine the top 20 manufacturers by number of units registered and see just how they look when compared with the previous month. At the end of the year who will be crowned champion? Who will drop out of the top 20 as the year unfolds and which high achievers will … [Read more...]

Inside the…BMW 1 Series

inside-the-bmw-1-series

BMW 1 Series Review The BMW 1 series has been around since 2004 and comes in four different body styles; 3 and 5 door hatchback, coupe and convertible. In this article we will be concentrating on the hatchback version. The BMW 1 Series was shares many elements with its big brother the larger 3 Series and the model was originally conceived to … [Read more...]

The web and social media – some car dealers may have already missed the boat

In car dealerships around the country there are probably discussions going on around how they increase their exposure to social media but perhaps more importantly how they manage and maintain it. It is all very well setting up Facebook and Twitter accounts or having innovations like live chat but if there is not the effort and investment made in … [Read more...]

After a turbulent September the hard work really begins

It’s the end of a rather turbulent September for most in the car business. There are those, especially in the main agent world, who are well short of their new car targets even with some last minute pack deals. There are also independent sellers who have struggled to locate suitable stock at competitive prices and even those that did have … [Read more...]

UK new car registrations look bleak for September

uk-new-car-registrations-1980-2009

Jittery car dealers are predicting worse than expected new car registration figures for September, with some calling the market as much as 20% down on September last year. September 2009 was 11.4% up on the same month in 2008 with 367,929 units being registered but let’s not forget that this figure was boosted by scrappage registrations and … [Read more...]

Inside the…VW polo

inside-the-vw-polo

The VW Polo has always been a popular car but it is now more popular than ever. Car buyers looking to downsize and economise have moved over to the Polo not only because of the well known VW build quality but also because it is a very economical car to own and run. In the latest car registration figures for August 2010 the Polo joined its big … [Read more...]

Swings and roundabouts for new car buyers when it comes to the VAT rise

Buyers are worried that they will have to pay the extra 2.5 % VAT on their new car even though they ordered them this year while the rate is still at 17.5%. The extended lead times currently being experienced with many car manufacturers is creating nervousness amongst customers and franchised dealers, who can certainly do without the negative … [Read more...]

Are some car makers set to waive the VAT hike?

It is rumoured that some car makers are set to waive the vat hike if cars ordered this year are not delivered on time. Of course this will be down to the individual manufacturers and the franchised dealers, but there could be a heck of a lot of goodwill created by this gesture. If a new car has been ordered for late year delivery … [Read more...]

Credit where credit is due

Although showroom footfall is a little light for the time of year, some car dealers are still reporting brisk trade. Others are saying that they are fighting for every deal and many customers will just not commit and more of the ones that do either want a lot more for their old car or too much off the new one. There are also some wider parallels … [Read more...]

There is still an alternative to marketing online

Is traditional media making a comeback? why are adverts always on at the same time? There is a feeling in the trade right now that we have to do something different, showroom footfall is down, cars are taking longer to build and customers have more alternatives than seemingly ever before. If dealers are sharp enough to get their presentation … [Read more...]

New car supply issues may lead to innovation

With the continuing issues around new car supply showing no signs of easing in the near future what are dealers likely to do to be able to combat this? It is not quite as simple as just fixing a single problem. The obvious reason for the lack of cars is the scrappage effect; car makers were clearly overwhelmed with the global success of the various … [Read more...]

A community is like a ship; everyone ought to be prepared to take the helm

At MTI we want to promote best practice in the car trade and we are convinced that the majority of dealers work tirelessly to achieve this. OK the reputation of the trade has had a sustained battering but I can’t think of any other industry which has made the investment and commitment to deliver better products, facilities and service especially … [Read more...]