February 4, 2012

Lead times lead to confusion

The fact that many car makers are struggling to supply new cars within an acceptable time frame is causing real concern for many dealers and they are losing customers to rival brands as a result. Even the ultra efficient Germans BMW, Audi and VW are being affected along with many others and sales personnel now have the unenviable task of trying … [Read more...]

Shrinking number of used cars to retail leads to a change in thinking

We are always pointing out here at MTI how difficult it is going to be for dealers to find quality retailable used car stock in future due to the shrinking car parc. There will be less of the previously owned cars which dealers have traditionally vied for. In other words 1-3 year old cars with fewer than 40k miles which are still in warranty … [Read more...]

They will buy any car but beware of the asterisk

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Buy any car? Well yes but it pays to read the smallprint. There is no doubt that used car buying sites such as we buy any car or we will buy your car amongst others, are very easy to navigate and do make the process of selling your car straightforward and stress free. If you are in a position to sell your car (hopefully in order to buy a new one) … [Read more...]

The way to a customer’s heart is through his part-exchange

It is particularly relevant at present to write about the growing number of businesses wanting to buy your car dot whatever, and we have devoted lots of space to a topic which is baffling to us so must be even more so to car buyers (and sellers). These companies have exploited the obvious weaknesses that exist in many franchised car dealerships … [Read more...]

Your first deal is your best and this one’s a cracker!

Many sales people will have been celebrating the end of a successful September campaign with a pint or two or three. Most franchised dealers seemed to have had a somewhat positive result and even the premium brands, which have not had scrappage to rely on, have fared reasonably well. So successful for some car makers has the scrappage scheme … [Read more...]

What a customer wants

If we accept that there will always be good service and bad, good sales people and bad or good customers and bad, then we will acknowledge that the world is not a perfect place. This is demonstrated … [Read more...]

Part-exchange revaluation

Buyers who ordered a car three or four months ago and have been given a price for their existing car should probably ask an important question of their supplying dealer that may save them hundreds of pounds. … [Read more...]

August, it’s a funny old month

Having recently returned from a well earned break with the family I was raring to get back to business this week and, after the initial first day blues, I have been as busy as ever contacting my 'sources' for … [Read more...]

State of independence

What is the state of play in the world of the independent car dealer? Motor Trade Insider puts some feelers out and discovers that business, for some, is certainly improving but, as ever, it’s the old fashioned values … [Read more...]

Decision time for used car dealers

With the scrappage scheme broadly seen as a positive package for much of the market, dealers are bracing themselves for the fallout when it ends. Many predict that due to the demand the money set aside by the … [Read more...]

All aboard the scrappage bandwagon

Some dealers, either buoyed by the success they are having, keen to arrest a decline or attempting to wring out a bit more marketing juice and bask in some reflected glory from the success of the government … [Read more...]

If you can’t sell your car now, you probably never will

As we are constantly pointing out at MTI, used cars are not only extremely difficult for dealers to come by but prices are reaching boiling point. This of course means that customers will be expected to pay the … [Read more...]

Do dealers need to rethink the way they value trade-ins?

People often ask me in my professional capacity what my opinion is on the value of a car, which by and large I can confidently give. Hopefully the last 25 years mean that I am not a million miles away and nor would, I suspect … [Read more...]

Don’t be tempted to offload your old car on the cheap

When we hear the phrase fair deal, or good price we usually associate this with something we are buying, however the unique aspect of car buying is that a customer is likely to also have a car to sell. … [Read more...]

Maximizing trade-in values in a bullish used car market

According to our sources dealers who use the auctions to dispose of their customer part-exchanges are making record profits from this stock. Some are only half joking when they say that maybe they should … [Read more...]

No Roomster at the inn

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Word reaches us of an unfortunate “potential” customer and their customer service “experience” at an unnamed Toyota dealership. It seems that they endured some pretty shabby treatment when they dared to ask for a valuation on their current car. … [Read more...]

Part-exchange appraisal – he’s behind you!

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A customer walked into the showroom of a well known franchise which is managed by a friend of mine. He was a very well to do chap who obviously drove his car functionaly rather than for the love, either that or he had so much money he didn’t really care about looking after it that well … [Read more...]

Maximising the value of your trade-in

dirty-car

With the state of car sales looking sorry for some dealers at present, I can tell you for a fact that they are being advised to scrutinise part exchanges more than ever, with things like cracked windscreens devaluing cars by as much as £300 at auctions and alloy wheel damage by £50 to £150 per wheel. … [Read more...]