February 10, 2012

Depreciation, perceptions and a piece of the pie

pacman-pie

What is depreciation? To some people the depreciation in value a car suffers during their ownership is notional at best. Outside of the trade do many people really care all that much about the depreciation their car has suffered and the ultimate resale value? Well if the popularity of car buying sites such as webuyanycar.com and … [Read more...]

VAT rise, cuts, double dips? Bring it on!

double-dip

Despite the threat of a double dip recession, many of our sources are reporting unseasonably good showroom footfall and fairly strong demand. The rental companies are selling plenty of cars to the network and the auctions appear to be bustling with buyers. Of course this does not apply to everyone and I’m sure there will be many scratching their … [Read more...]

Houston, we have a problem

houston-we-have-a-problem

When the economy is suffering like it is right now, we all look for more value, and as much as we can get for our pound. We don’t like wasting money and we certainly don’t like giving it away for poor quality products or services. In the car business it’s really not that difficult for a good situation to turn bad quite quickly, all it … [Read more...]

The art of converting car buying enquiries into sales

enquiries-into-sales

In challenging trading conditions we do tend to see the cream rise to the top so to speak. In car retailing as less customers are in the market sales people have to work harder to generate sales from a smaller lead base. Converting enquiries to appointments is a skill which requires training and experience and relies on everybody in the chain … [Read more...]

Even when buying a car, every little helps

every-little-helps

Whilst all and sundry are worrying and fretting about cost savings and cuts, we need to start looking at ways of making car buying and maintenance as cost effective as possible. Here are some simple tips and advice when considering where to go. Car dealers are battling hard for your business always make an offer whether it is to buy a car have a … [Read more...]

Wake up and smell the coffee

wake-up

It’s a funny thing in the motor trade, customers are increasingly wondering why they are not getting the treatment they deserve for what is probably one of the largest financial investments they will ever make. Each week we hear of customers who are wandering around showrooms and no one is acknowledging their existence, let alone attempting to … [Read more...]

Let’s talk about the dreaded “D” word

d-word

Let’s talk about “residual values”. Yes, we’re talking about the dreaded “D” word – depreciation. Once we know the picture regarding a prospective car’s future value (it’s our money after all!) then it may become an important part of the car buying decision process. Residual or future value is all about supply and demand, brand … [Read more...]

Car buyers should not overlook dealer finance

car-dealer-finance

The resilience of the car business is certainly showing itself if the latest finance figures are anything to go by. We have long trumpeted the fact that dealer finance is a very competitive way of funding a car purchase. Even during a downturn and period of economic uncertainty and given the fact that lending has been reduced by many nervous … [Read more...]

Bargain of the Week – Fiat Coupé 20V

botw-fiat-coupe1

On December 3rd, our BOTW series will be two years old. Having gone back and looked at what we've featured over the last two years I've noticed that prices seem to be creeping up and it looks like we're moving away from our USP; Bargains. Saying that though, prices do reflect the type of car we're writing about. So for this week I'm going back to … [Read more...]

How to turn a car dealers stock ageing policy to your advantage

stock-ageing-policy

It’s the time of year when buyers should be paying close attention to prices and making comparisons. As the market adjusts downwards, as is the seasonal norm, dealers are looking to rotate their stock as demand drops and there is only one sure-fire way of doing this and that is price reductions. Many dealers have what we call a “stock ageing … [Read more...]

Franchised car dealers and customer disservice

customer-disservice1

At a time when customer service is critical it appears that maybe some dealers do not understand that this means good service. Thousands of pounds have been invested in putting a process in place by car manufacturers with various incentives, staff training and coaching yet still according to surveys (which 2010 in this instance) car dealers are … [Read more...]

Is everything OK with your new car Mr Johnson?

is-everything-ok

Perhaps the most damning statistic for today’s car dealers is the one which tells us that 44% of customers who have bought cars have had no further contact from the supplying dealer. Yes by “no contact” we mean, um, no contact, nothing, zilch. That means that those customers will feel little if any loyalty to that dealer and the business … [Read more...]

Which way will the used car market go?

The trade is holding its breath at present to see which way the used car market will go. Will supply outstrip demand and put downward pressure on values? Will there be the traditional January rush for stock after the usual end of year de-fleets or will the VAT issue attract buyers into making earlier purchasing decisions and will there be enough … [Read more...]

Do car dealers “get the net”?

The searing pace of change on the internet will not slow and, as any internet marketer will tell you, if you stand still you go backwards. More people are using it and more new people will use it, as time goes on it will be the primary way we interact with businesses and make purchasing decisions. Obviously if you look at other industries they … [Read more...]

Inside the…BMW 1 Series

inside-the-bmw-1-series

BMW 1 Series Review The BMW 1 series has been around since 2004 and comes in four different body styles; 3 and 5 door hatchback, coupe and convertible. In this article we will be concentrating on the hatchback version. The BMW 1 Series was shares many elements with its big brother the larger 3 Series and the model was originally conceived to … [Read more...]

The web and social media – some car dealers may have already missed the boat

In car dealerships around the country there are probably discussions going on around how they increase their exposure to social media but perhaps more importantly how they manage and maintain it. It is all very well setting up Facebook and Twitter accounts or having innovations like live chat but if there is not the effort and investment made in … [Read more...]

Perception and transparency are key when it comes to ex-rental cars

h1red

Ex-rental cars are again set to be cause for debate in the car sales arena. The recent report by the OFT has again highlighted how dealers need to clearly communicate to buyers that a car they are selling is an ex-daily rental car. At present the trade mainly view the situation as; if a customer asks they will be told if not, then it doesn’t … [Read more...]

After a turbulent September the hard work really begins

It’s the end of a rather turbulent September for most in the car business. There are those, especially in the main agent world, who are well short of their new car targets even with some last minute pack deals. There are also independent sellers who have struggled to locate suitable stock at competitive prices and even those that did have … [Read more...]

Inside the…VW polo

inside-the-vw-polo

The VW Polo has always been a popular car but it is now more popular than ever. Car buyers looking to downsize and economise have moved over to the Polo not only because of the well known VW build quality but also because it is a very economical car to own and run. In the latest car registration figures for August 2010 the Polo joined its big … [Read more...]

Car sales and the X-factor

Selling used cars seems like a simple process; you buy for one price and sell for a higher one. OK that may be over simplifying a not too complicated business, but if car sellers stick to some basics of preparation, presentation and price (the three P’s) they can usually be sure to turn a profit most of the time. With the knowledge many car … [Read more...]

Credit where credit is due

Although showroom footfall is a little light for the time of year, some car dealers are still reporting brisk trade. Others are saying that they are fighting for every deal and many customers will just not commit and more of the ones that do either want a lot more for their old car or too much off the new one. There are also some wider parallels … [Read more...]

There is still an alternative to marketing online

Is traditional media making a comeback? why are adverts always on at the same time? There is a feeling in the trade right now that we have to do something different, showroom footfall is down, cars are taking longer to build and customers have more alternatives than seemingly ever before. If dealers are sharp enough to get their presentation … [Read more...]

New car supply issues may lead to innovation

With the continuing issues around new car supply showing no signs of easing in the near future what are dealers likely to do to be able to combat this? It is not quite as simple as just fixing a single problem. The obvious reason for the lack of cars is the scrappage effect; car makers were clearly overwhelmed with the global success of the various … [Read more...]

A community is like a ship; everyone ought to be prepared to take the helm

At MTI we want to promote best practice in the car trade and we are convinced that the majority of dealers work tirelessly to achieve this. OK the reputation of the trade has had a sustained battering but I can’t think of any other industry which has made the investment and commitment to deliver better products, facilities and service especially … [Read more...]

Classic Bargain of the Week – Jaguar E-type

botw-jag-etype

I know you can't really refer to classic cars as 'bargains' but having spent several weeks looking at the classifieds; there really are lots of ways to get yourself a classic car even if you're on a strict budget. And the choice, as they say, is frightening. Who hasn't bought a copy of Classic Car or Octane magazine and flicked through the … [Read more...]